Download This Case Study to Learn:

• How an EF4 tornado in Kentucky disrupted care for 105 medically complex Medicaid members overnight.

• How Vheda Health transformed its chronic care platform into an emergency response engine in hours.

• The playbook that enabled 100% same-day contact with every impacted member, despite destroyed infrastructure.

• How timely, tech-enabled outreach helped avoid ER visits, hospitalizations, and hospitalizations among high-risk members.

• Why crisis-ready virtual engagement is essential for Medicaid plans serving high-risk, disaster-prone regions.

About the Case Study 

On May 16, 2025, an EF4 tornado devastated parts of Kentucky, wiping out infrastructure and cutting off fragile, high-risk members from essential care, power, and providers. This case study shows how Vheda Health partnered with a Kentucky MCO to ensure continuity of care, adapting its platform for real-time emergency outreach, achieving 100% same-day contact, and preventing dangerous escalations for medically complex members.